Do you have a workshop?
Yes our workshop is based in our Glasgow branch in Newton Mearns.
How long do jewellery repairs take?
It usually takes 1 – 2 weeks turnaround depending on complexity of the repair.
How long do watch services take?
It takes up to 8 weeks to undertake a service.
Do I need to book an appointment?
To speak with a designer about a bespoke commission an appointment is required. However we can usually accommodate those without.
Is there a charge for the design service?
We require an initial £30 design charge which is deductible from the overall cost of the commission.
Do you have a minimum spend?
We try to cater for all budgets however our bespoke pieces usually start from £1,500.
What is your refund policy?
Unfortunately bespoke pieces cannot be refunded. Our design process is set up to avoid any dissatisfaction. We will however look to address any issues you may have. Items purchased within our shop can be returned unworn within 14days with proof of purchase, except earrings.